![]() Today we announced Microsoft Dynamics 365 Copilot, providing interactive, AI-powered assistance across business functionsfrom sales, service, and marketing to supply chain. Each user must acquire the license (Base and, if applicable, Attach) that he/she needs. Introducing the world’s first AI copilot in both CRM and ERP. ![]() During the past few months, we successfully rolled out Copilot features to customers in the United States. ![]() This entity is called Role Price in Dynamics 365. JCustomer service Copilot We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. In the new licensing model, plans disappear. Role prices will need importing after organisational units, as they sit within the organisational unit form. Each license of the plan is 97 euros, so monthly you pay 970 euros. The profiles of these users are 4 sales people, 2 customer service people, 3 people for field service management and 1 mixed sales and customer service profile. The plan allows each license owner to access a suite of various applications. For example, suppose a company has 10 Customer Engagement Plan licenses.
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